This article really makes me reflect on one of Gibson International's
greatest strengths, Pat Heller. Pat is not only an exceptional person
but an outstanding motivator. Often one of the first people in the
office and one of the last to leave, she really sets a standard for
work ethic and keeping a positive, proactive attitude for our office on
a daily basis. This last year has been very difficult for our industry,
yet week after week, Pat really kept an upbeat tone at our office
meetings, choosing to focus on actions our agents could take to not
only 'weather the storm' but to also ensure that they would come out
ahead when the market picks up. While I really try to subscribe to the
principles discussed below, I can confidently say that Pat exudes them.
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The Speed of the Leader Determines the Pace of the Pack
by Gino Blefari, president & CEO, Intero Real Estate
Services, Inc.
Market uncertainty has always played a role in our industry,
but perhaps never more so than today. It seems each month
there are new insights on what the market will do next. Have
we hit bottom? Will it be a v-shaped recovery, or a u-shaped
one? What does that even mean? As Realtors, our clients
expect us to guide them through this process. Should I sell
now? Should a buyer wait for prices to drop a little more…
but what about interest rates? Change and uncertainty are
difficult to manage and leaders need to navigate carefully
without freezing in their tracks for fear of being wrong.
We have to be careful how we lead in uncertain times but
as renowned horse trainer D. Wayne Lukas once said,
“The speed of the leader determines the pace of the pack.”
This does not mean you have to always be at full throttle.
Being the fastest through the process is not always the
answer. When I look at the most successful real estate offices
I find that they are managed by good leaders that understand
this. A good example is the manager/leader who goes to
work everyday thinking, “what can I do to be better?” They
are always looking for innovation and ways to improve their
skills as leaders and managers. They understand that the
process of leading is never complete. Their offices become
mirror images of themselves. If the manager is motivated, the
office is motivated. If the manager gets to work early each
day the agents get to work early.
The legendary Green Bay Packer coach Vince Lombardi
embodied this leadership spirit. He took a rag-tag crew of
players and within two years molded them into champions.
This wasn’t because of wholesale changes on the team. In
fact, he only changed one player on the team that won 2
games in 1959 and won the championship in 1961. He did
this by starting with himself. He said that, “Only by knowing
yourself can you become an effective leader.” His uncanny
ability to motivate others along with an insatiable drive to
win molded him, but also shaped his charges.”
Many times in my career, I have witnessed agents without
any business experience join an office with a great leader and
take off because they are able to mold themselves into the
image of the manager/leader. I have also witnessed the effect
of bringing new leadership into an office with little life and
watching it explode. Bill Walsh had the same effect on his
new team as did Vince Lombardi. He immediately created an
aura of winning despite a history of losing in the years before
he took over. Like Lombardi, he expected success first from
himself and then from his players.
You can always improve and get better, and you can do it
today, regardless of the market. Great leaders know this.
This allows them to navigate through change. The manager/
leader that goes to work every day working to improve is
ready when a challenge or change presents itself, because
they are already in the mindset that you have to adapt to
whatever lies in front of you. This creates a focal point in
the office that the agents can emulate. They too soon learn
to come in every day deciding to be better than they have
ever been. When this attitude infects the entire office,
suddenly, uncertainty in the market does not present such
a challenge.
Article courtesy of Real Trends March Newsletter